Frequently asked questions
Q - What is your turnaround time? A - Turnaround time is one day in-house. Film that arrives on a weekday ships the next weekday, sometimes same day - depends on delivery time. Film that arrives on Saturday ships Monday or Tuesday.
Q - Are you new at this? A - We've operated this lab for fifteen years, all with the same lab manager.
Q - Why should I use your lab? A - Two main reasons: We are a Kodak Q-Lab which assures the most stringent quality control, and we use a high-quality dip-and-dunk machine which is the best available method for transparency film processing.
Q - What type of customers do you serve? A - Our customers include amateurs, professionals, and large corporate and institutional accounts.
Q - What if my film is lost or damaged? A - This is unlikely, but see the LIMIT OF LIABILTY link at the bottom of this page. This policy is the industry standard.
Q - How do I rate my film for push processing. A - Call or e-mail our lab manager Tom Boynton. He has a great deal of experience with a wide array of films and will be glad to advise you.
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